Achieved over $100M in workforce savings through extensive process sourcing and workforce improvements. Quality increased, cycle-times improved and audit failures reduced by 90%.
Created an Automation and Robotic Process capability delivering annual impacts of $180M through increased organizational effectiveness and efficiency.
Established an innovation focus among internal operations and vendors that created a 600% ROI by creating better alignment and a global brain trust focused on improvement in strategic areas.
Effectively managed many large complex operations and technology projects with a high degree or success. Project completed on time and within budget.
Established and matured an eBusiness capability increasing user experience rates by 20% and handling 80% additional volume.